Measure How Planning and Fulfillment Work Is Performed Across Systems and Spreadsheets
Pyze measures how planners, buyers and logistics teams handle exceptions and coordinate orders across planning systems, ERP, email and spreadsheets, and sizes the capacity that is recoverable.
Structural facts about the method, not engagement outcomes or guarantees. What a given supply chain yields depends on how much of its coordination work already sits inside a system of record.
Supply chain organizations measure service level, inventory and cost-to-serve at the end of the process. The effort of getting an order from plan to delivery is spread across planning tools, ERP, transportation systems, supplier portals, email and spreadsheets, and the coordination between them is not recorded in any of those systems. As a result, planner capacity, exception handling effort and supplier communication cost are estimated rather than measured.
Questions Asked of This Role
Planner capacity consumed by exception handling and manual reconciliation instead of planning
Order-to-delivery coordination that depends on spreadsheets and email alongside the planning and ERP systems
Supplier communication carried out by hand across many portals, mailboxes and formats
Cost-to-serve figures that allocate overhead by volume because the effort per order type is unknown
Key Questions and Outcomes
Each question shows the answer available today, why that answer is insufficient, and what changes with Pyze.
How much planner and buyer time is spent resolving exceptions rather than planning?
Planner interviews and an estimate of the share of the week spent on exceptions.
Planners reconstruct their week from memory, and exception work is spread across several applications and files. The estimate cannot be tied to specific exception types or re-checked after a change.
Measured time and application sequence for each exception type across every planner and buyer in scope, so exception handling effort is counted by type and can be re-measured after a change.
Why does the same order type take different effort in different regions or teams?
Order cycle time by region from the ERP and an assumption about local practice.
The ERP records postings, not the coordination between them. Differences in spreadsheets, email follow-up and manual checks are invisible, so the cause of the variation is not identified.
The observed path each team takes through the same order type, including steps outside the system of record, so variation resolves into specific steps, applications and sequences.
What does it cost to serve each customer segment or order type?
Overhead allocated to segments in proportion to volume or revenue.
Allocation by volume treats every order as the same effort. Complex orders, expedites and exception-heavy lanes are under-costed and simple orders are over-costed.
Handling effort measured per order type and workflow, which gives the cost-to-serve model an observed input in place of an allocation rule.
Engagement Sequence
Instrument the planning, procurement and logistics teams in scope across the scoped application list, including the spreadsheets and mailboxes used for coordination. The work runs normally during measurement.
Exception handling, coordination and supplier communication effort sized by workflow and sorted across the five levers, each opportunity traceable to the observed work.
First changes land in the highest-ranked workflows. Measurement continues, so the change in planner capacity is measured against the baseline.
Frequently Asked Questions
Does this replace our planning system or process mining on ERP data? +
No. Planning systems and process mining describe what was posted to a system. Pyze measures the work that surrounds those postings: exception handling, reconciliation in spreadsheets, supplier correspondence and the movement between applications. It is complementary to both and is a Celonis platform application rather than an alternative to process mining.
Is this employee monitoring? +
No. Pyze captures application interaction metadata: which application, which screen, the sequence and the timing. It does not capture keystrokes, field values, free text or screen contents. Collection is limited to a whitelist of business applications, identifiers are pseudonymous, and the unit of analysis is the process.
Can it cover work that happens in supplier portals and spreadsheets? +
Yes, where those applications are on the scoped list. Interaction with a supplier portal or a spreadsheet is measured as application interaction metadata in the same way as an ERP screen, so the coordination work outside the core systems becomes part of the baseline.