Casework capacity measured and evidenced
Pyze measures how case handling and administrative work is performed, and produces the evidence a public body needs before committing to a change.
Engagement archetypes from Pyze deployments in this sector rather than a single named account.
Public bodies are asked to demonstrate value with a level of rigour commercial organisations rarely face, and usually without the instrumentation to do so. A measured baseline supports claims that can be evidenced and defended.
Common Findings in Public Sector
Four patterns that recur across engagements, each shown with the measurement and the resulting change.
Caseload is rising and there is no evidence base showing where time is spent.
SimplifyA measured baseline by case type, team and site, established before any change is proposed.
The business case rests on measurement instead of estimation, which supports review and scrutiny.
Each site reports that its process is different and considers the difference necessary.
StandardizeProcedures held as one standard plus differences per site, so necessary variation can be separated from accumulated variation.
One national standard where possible, with local differences documented.
Administrative burden is reducing frontline time.
AutomateAdministrative effort is measured separately from casework, and the recurring components are identified.
Rule-based administration is removed and the released time is traced to where it is used.
An automation programme was delivered and its results cannot be evidenced.
AgentifyNo baseline was measured beforehand, so neither the claimed benefit nor any counter-claim can be evidenced.
Instrumentation is deployed before the next change, so the results are measured.
Opportunity Register
A sample register, sorted by the lever that resolves each opportunity. In an engagement, each line carries measured hours, a named owner and the evidence it was derived from.
Systems typically instrumented
Capture covers browser-delivered and thick-client applications, including virtualized estates, with no change to how anyone works.
Roles Involved
Instrumentation is configured per application rather than per person, so the population in scope is set during scoping and is not a deployment constraint.
How an Engagement Runs
Baseline, blueprint, transform, prove
The same four stages apply in every sector. The fourth stage repeats the baseline measurement, which makes the engagement an ongoing operating capability rather than a one-time report.
Baseline
What the work costs today, measured across every person and application.
Blueprint
Procedures, application rules and execution evidence, read as one target state.
Transform
Where each of the five levers applies, priced and owned.
Prove
The after state measured against the baseline, using the same method.
Frequently Asked Questions
How is staff privacy protected?
Functions
Related
Start with a measured baseline
Six weeks from instrumentation to a priced opportunity register, and the baseline stays in place so later quarters are measured rather than re-estimated.