Business rule extraction

Recover the governing logic from application configuration instead of reconstructing it in workshops.

Blueprint

The rules that govern this process are held in a platform that has not been fully documented.

What Pyze Measures

  • Validation, routing, assignment and workflow configuration
  • Entitlements, SLA clocks and escalation rules
  • Custom code and non-declarative logic
  • Record types, layouts and calculated fields

Typical Findings

  • Automation that was built and is now routinely circumvented
  • Validation that produces rework rather than preventing it
  • Rules that contradict the written procedure
Levers That Address It
StandardizeSimplify

Outcome

A requirement set traced to configuration and observed execution, which holds up in design review better than one traced to a workshop.

Apply This to Your Operations

Six weeks from instrumentation to a priced opportunity register, with the baseline left in place to measure what the change recovered.